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1. Accommodation Reservations
- 1-1. I want to make a reservation at the most reasonable price.
- 1-2. Can I make a reservation by phone?
- 1-3. Can children stay at the hotel?
- 1-4. Can I be placed on the waiting list for a reservation cancellation?
- 1-5. When will the cancellation fee be charged?
- 1-6. Will a cancellation fee be charged if I get infected with COVID-19?
- 1-7. How can I check, change, or cancel my reservation?
- 1-8. I did not receive a reservation confirmation e-mail.
- 1-9. Can I change the room after making a reservation?
- 1-10. By what time do I need to check-in?
- 1-11. How many months in advance can I make a reservation?
- 1-12. Can I stay in a group or a tour?
- 1-13. Can I stay in a room by myself?
- 1-14. Can I stay at a room charge only (no meals)?
- 1-19. What are the terms and conditions of accommodation?
- 1-20. What are the terms of service?
- 1-21. What is the privacy policy?
2. Access to the site
- 2-1. I would like to know how to access the hotel.
- 2-2. Do you have a shuttle bus or a transportation service?
- 2-3. How can I get the hotel from JR Shiraishi Zao Station (The nearest stop on the Tohoku Shinkansen Line)?
- 2-4. Are there cabs all the time at JR Shiroishi Zao Station?
- 2-5. How can I get the hotel from JR Sendai Station?
- 2-6. How can I get the hotel from Sendai Airport?
- 2-7. Where is the nearest interchange (IC)?
- 2-8. Where is the nearest station?
- 2-9. Where is the nearest bus stop?
- 2-10. How do I set up the route to the hotel on satnavi (a car navigation) ?
- 2-11. Are there any convenience stores nearby?
- 2-12. Is there a gas station nearby?
- 2-13. Is there a hospital nearby?
- 2-14. Please introduce me to a cab company in the neighborhood.
- 2-15. Do I need to put on tire chains in winter?
- 2-16. When is the Zao Echo Line closed to traffic in winter?
- 2-17. Do you have a guide map (travel brochures) of the surrounding area?
- 2-18. Are there timetables for local and highway buses?
3.About Rooms
- 3-1. Can I use the Internet in my room?
- 3-2. How many people can stay in a room?
- 3-3. Is there a mini bar in the room?
- 3-4. Are there non-smoking or smoking rooms?
- 3-5. Is a hot spring poured in the open-air bath in the room?
- 3-6. Which rooms have an open-air bath?
- 3-7. Which rooms have a roof over the open-air bath?
- 3-8. What is the material and the shape of the open-air bath in the room?
- 3-9. How big is the open-air bath in the room?
- 3-10. Do you have a barrier-free room?
- 3-11. Do you have a Blu-ray/DVD player?
- 3-12. What amenities and facilities are available?
- 3-13. What kind of clothes can be worn inside the hotel?
- 3-14. Is there a shower available?
- 3-15. Does the toilet have a bidet seat?
- 3-16. Please tell me about the air conditioning system(cooling/heating) in guest room.
- 3-17. Is there an air purifier?
- 3-18. Do you have a humidifier?
- 3-19. What is the bed size and which brand is it from?
- 3-20. Which room is close to the private open-air bath?
- 3-21. Can I listen to music in my room?
- 3-22. Can I spend the whole day in the hotel for consecutive nights?
4. About meals
- 4-1. Where are the meals served (dinner and breakfast)?
- 4-2. What time is the operating time of the dining room (dinner and breakfast)?
- 4-3. I have allergies.
- 4-4. I have likes and dislikes about foodstuffs.
- 4-5. Do you have a special menu for low salt and a vegetarian, etc.?
- 4-6. Is halal food available at the restaurant?
- 4-7. Can I bring my own food?
- 4-8. Can I bring my own drinks?
- 4-9. Are there any additional dishes to the course menu?
- 4-10. Will the meals change if I stay for consecutive nights?
- 4-11. We reserved two rooms. Can we eat meals together?
- 4-13. Is the dining room open for lunch?
- 4-14. Can I have meals for in-room dining service?
- 4-15. Please let us know the dining menu.
5. About hot springs
- 5-1. Is a day-use hot spring available?
- 5-2. Is it a hot spring (Regarding the quality and the efficiency)?
- 5-3. Is the hot spring your own source?
- 5-4. Does the hot spring water flow directly from the source?
- 5-5. What color is the hot spring and what does it smell like?
- 5-6. What time is the running hour of the large public bath "Ginyanma"?
- 5-7. What time are the running hours of the private outdoor baths?
- 5-8. Do I need to make a reservation to use the private outdoor baths?
- 5-10. I have a tattoo. Can I take the large public bath?
6. Facilities in the building
- 6-1. Please give us an overview of the hotel.
- 6-2. Where can I see "squirrels"?
- 6-3. What types of "birds" do you see on the property?
- 6-4. When can I see "fireflies"?
- 6-5. Is there a shop (concession stand)?
- 6-6. Is there a sauna?
- 6-7. What is a "lava bath"?
- 6-8. Is there a private room at the dining room "konoji" (restaurant)?
- 6-9. What is available in the "main building"?
- 6-10. What is available at "Kotori Salon"?
- 6-11. What is available at "Donguri Cottage"?
- 6-12. Are there any amusement facilities (karaoke, table tennis, etc.)?
- 6-13. Is there a BAR?
- 6-14. Is there a parking lot?